Frequently Asked Questions

What is We Connect?

We Connect is an app that helps people independently find the right support workers for their needs, directly and easily. We’re all about making it simple to connect with local support workers who match your lifestyle and preferences. Support workers create detailed profiles, listing their skills, qualifications, and experience, so you can find the right fit for you.

How is We Connect different from other platforms?

We Connect is designed to give you more control and flexibility when it comes to finding support. You can find the exact care you need, when you need it. Plus, we’re proud to say that any profit we make goes back to Spinal Life Australia, a not-for-profit that has been supporting and advocating for people with disabilities for decades.

How much does it cost to use We Connect?

Signing up to We Connect is completely free for both customers looking for support and independent support workers. Once you’re signed up, you can start connecting right away.
Independent support workers set their own rates, and will provide these to you prior to booking, so you can choose the worker and rate that best suits your needs. All bookings are made directly between customers and workers.

After a service is booked, We Connect takes care of invoicing and payments. Customers pay the agreed rate plus a 5% service fee, while workers receive the agreed rate minus a 10% platform fee. Fees only apply once services are booked and delivered.

Is We Connect safe to use?

Your safety and peace of mind are our top priority. Every support worker on We Connect goes through a thorough onboarding process. This includes verifying their qualifications, conducting national police checks, and ensuring they are equipped to provide any higher-level care, such as personal care or nursing.

Additionally, all support workers on We Connect are covered by comprehensive insurance, giving you even more peace of mind. You can learn more about our safety and privacy measures here.

What services are available on We Connect?

Independent support workers on We Connect offer a wide range of services. Here are some examples:

• Social Support & Domestic Assistance: Help with social outings, travel, shopping, meal prep, cleaning, and basic home maintenance.
• Personal Care: Assistance with showering, dressing, grooming, medication, dementia care, and more.
• Nursing Services: Wound care, diabetes management, continence care, and medication support.
• Therapy Support: Allied health practitioners offering tailored therapy plans.
• Work & Study Support: Help with managing your work or education commitments.
• Peer Support: Guidance from peers who understand your journey and can help you navigate life.

Can I use government funding to pay for services on We Connect?

Yes, you can use most types of government funding on We Connect. Whether you’re a participant in the National Disability Insurance Scheme (NDIS), the National Injury Insurance Scheme, or the My Aged Care Scheme, you can use your funding to hire independent support workers.

For more details on government funding options, visit our Help Centre or contact us to discuss your situation.

How do I pay support workers?

We Connect handles all payments between customers and workers. You can use your government funding or pay privately. Once your service has been completed, you’ll be billed for the agreed rate plus a 5% service fee, and you’ll pay using your preferred method. We make it easy for you to track and manage all payments through the app.

Can I use my own support workers on We Connect?

Absolutely! If you already have a trusted team of support workers, we’d love to welcome them to We Connect. Simply invite them to register on the platform, where they’ll go through the same onboarding process as all our workers, including qualification checks and police clearances. Once approved, you can continue working with them through We Connect.

How do I sign up to We Connect as a support worker?

It’s simple! Head to our support worker registration page and sign up for free. Once registered, you’ll go through our onboarding process, which includes national police clearance and verification of qualifications. After completing the process, you’ll be ready to start offering your services and connecting with customers on We Connect.


For detailed instructions to help you use the We Connect App visit the How To Instructions page.