Download We Connect

Download the We Connect App

Follow these instructions to download the We Connect App:

1. Find We Connect in the Google Play Store, then tap INSTALL.
2. Open We Connect and agree to our Terms and Conditions..
3. New Users need to complete the sign up process whereas existing users can login to their account.

Uninstall the We Connect App

To uninstall We Connect –

1. Go to your device’s Settings.
2. Tap Apps & Notifications > We Connect > Uninstall to remove the app and all of its data.

Create an account

To create your account –

1. Tap on Create Account.
2. Tap I need Care/Support.
3. Enter your email address and an OTP will sent to the given email address.
4. Enter the OTP received.
5. Tap Verify.
6. Enter the information asked.
7. Tap Continue.

Add personal information

After completing minimal sign up, you will need to login into your account. Enter the information asked and tap Next.

Update your profile picture

Tap Delete icon to delete the existing picture. Then add a picture by using the Camera or upload your existing picture using Media.

To add/edit using Camera –

1. Tap Plus (+) icon.
2. Tap Capture using Camera
3. Click your picture showing your full face
4. If you are satisfied with the picture, then tap Use Photo else tap Retake Photo and repeat from Step 2.

To add/edit an existing picture using Gallery –

1. Tap Plus (+) icon.
2. Tap Choose from Gallery
3. Click your picture showing your full face
4. If you are satisfied with the picture, then tap Use Photo else tap Choose another Photo and repeat from Step 2.

Update your profile details

Select Settings > Profile option from the bottom right button and update profile details.

Create a new Job Post

To create a new Job Post there are two ways –

1. Creating a new Job Post (Refer to the relevant point below)
2. Creating/ updating a Job Post from a template (you must have created a job post earlier, Refer to the relevant point below)

Create a new Job Post – single

To create a new Job Post:

1. Tap Jobs in the navbar.
2. Tap Create Job in the Jobs page.
3. Select the desired options & details.
4. Review your job details before posting your job.
5. Optionally, if any modification is needed then tap on back arrow to navigate to the desired field.
6. Optionally, checkmark Save job as Template to save the information for reusing next time to create a job post.
7. Tap Approve & Post Job.

Create a Job Post with recurrence to book for a period of time.

To create a new job post with recurrence:

1. Tap Jobs in the navbar.
2. Tap Create Job in the Jobs page.
3. Select the desired frequency i.e., Once Off, Daily, weekly.
4. Tap + or – to set the repetition interval.
5. Tap Date to select the desired start date.
6. Tap End Repeat to end the recurrence pattern with either by Date or by Number of Occurrences.
7. Select Start & End Times of the job.
8. Review your job details before posting your job.
9. Tap Approve & Post Job.

Reschedule an existing job post

To reschedule an existing Job Post:

1. Tap Jobs in the navbar.
2. Tap on the desired job in the Jobs page.
3. Tap on Edit.
4. Review your Job Post updates.
5. Tap Approve & Post Job.

Save a Job Post as a template that can be reused later

To save a job post as template, simply checkmark the box Save as Template towards the end of creating a job post.

Cancel a Job Post

To cancel an existing job post:

1. Tap Jobs in the navbar.
2. Tap on the desired job in the Jobs page.
3. Tap on Edit.
4. Tap ellipsis on top-right of the page.
5. Tap Cancel Job Post.
6. Tap Yes on the confirmation dialog box.

Create a new Job Request – single

To create a new Job Request:

1. Tap Jobs in the navbar.
2. Tap Find Worker in the Jobs page who you want to send the Job Request directly to.
3. Select the desired options & details.
4. Review your job details before posting your job.
5. Optionally, if any modification is needed then tap on back arrow to navigate to the desired field.
6. Optionally, checkmark Save job as Template to save the information for reusing next time to create a job post.
7. Tap Approve & Post Job.

Create a Job Request from a template with recurrence to book for a period of time.

To create a new job post with recurrence:

1. Tap Jobs in the navbar.
2. Tap Create Job in the Jobs page.
3. Select the desired frequency i.e., Once Off, Daily, weekly.
4. Tap + or – to set the repetition interval.
5. Tap Date to select the desired start date.
6. Tap End Repeat to end the recurrence pattern with either by Date or by Number of Occurrences.
7. Select Start & End Times of the job.
8. Review your job details before posting your job.
9. Tap Approve & Post Job.

Reschedule existing Job Request

To reschedule an existing Job Request:

1. Tap Jobs in the navbar.
2. Tap on the desired job in the Jobs page.
3. Tap on Edit.
4. Review your Job Post updates.
5. Tap Approve & Post Job.

Save a Job Request as a template that can be reused later

To save a job post as template, simply checkmark the box Save as Template towards the end of creating a job post.

Cancel a Job Request

To cancel an existing job post:

1. Tap Jobs in the navbar.
2. Tap on the desired job in the Jobs page.
3. Tap on Edit.
4. Tap ellipsis on top-right of the page.
5. Tap Cancel Job Request.
6. Tap Yes on the confirmation dialog box.

Initiate Instant Messaging with a Support Worker

To initiate a chat, a job must be created.

If the job is posted in the marketplace, then the support worker will initiate the chat and thereby the conversation will go on.

If the job is specific for a support worker, then either you or the support worker can initiate the chat.

View the messages with the Support Workers

To view messages list tap on Messages in the navbar.

Note: If any chats are available, then it will be displayed else you will have to create a new job to chat with the support worker then it will be displayed.

Access old messages

To view older messages of a chat:

1. Tap Messages in the navbar.
2. Tap the desired chat from list.
3. Recent messages are displayed.
4. Optionally to view older messages, pull the list down.

Delete a chat

Note: A chat once deleted will delete all the messages within the chat and cannot be retrieved.

To delete a chat:

1. Tap Messages in the navbar.
2. Tap Edit on top-left.
3. Select the chat from the list, a checkmark will appear on the left, which means that chat is selected. A Delete button will appear at the bottom.
4. Tap Delete to delete the desired chat.

Make a payment for a Job Post/ Frequent

To make payment for a Job Post/ Job Request:

Note: For recurring jobs the payment will be automatically debited from the card which is used as default.

1. Tap Jobs.
2. Tap the tab Active/ Request.
3. Tap the desired job.
4. Tap the desired support worker from the list of interested support workers.
5. Tap Message.
6. Tap Set Hourly Rate and set the amount agreed with the support worker.
7. Tap the desired card in the Payment Method else Add New Payment Method.
8. Tap Pay.

Make payment for a job request including recurring job

To make payment for a Job Request –

Note: For recurring jobs the payment will be automatically debited from the card which is used as default.

1. Tap Jobs.
2. Tap the tab Requests.
3. Tap the desired job which is either published or rescheduled.
4. Tap Message.
5. Tap the Service Names mentioned in the chat history.
6. Tap Set Hourly Rate.
7. Tap the desired card in the Payment Method else Add New Payment Method.
8. Tap Pay.

Make a manual payment for a failed transaction

To make a payment for a failed transaction –

1. Tap Bookings.
2. Tap Make Payment.
3. Tap Pay.

View your bookings

Note: Bookings list are visible only if a payment for a job is made.

To view list of bookings:

1. Tap Bookings in the navbar.
2. By default, current calendar month bookings are displayed.
3. Optionally, you may navigate to past and future bookings by tapping on < for past bookings and > for future bookings.

Reschedule an existing booking

To reschedule an upcoming booking:

1. Tap Bookings in the navbar.
2. Tap the desired booking.
3. Tap Reschedule.
4. Make the updates
5. Tap Reschedule.

Cancel an existing booking

To cancel an upcoming booking:

1. Tap Bookings in the navbar.
2. Tap the desired booking.
3. Tap ellipsis on top-right.
4. Tap Cancel Booking.
5. A confirmation dialog box is displayed.
6. Tap Yes to confirm else tap No to not cancel.

Add/ View/ Remove payment methods/ cards

To add/ view cards :

1. Tap Settings in the navbar.
2. Tap Payment Method.
3. If a card is added, then it will be displayed as list else you will have to add a new card.
4. Select the card and the option with it to Remove the option

Add a support worker as a favourite

To add a support worker as Favourite:

Option 1: From the support worker profile from Jobs, Bookings

1. Tap ellipsis on top-right.
2. Tap Add Support Worker as Favourite.

Option 2: Finding a support worker for a job request

1. Tab on the Support Worker.
2. Tap ♡ or to Unfavorite a support worker tap ♥.

Remove a Support Worker from favourite

To unfavorite your favourite support worker:

1. Tap Settings in the navbar.
2. Tap Support Workers.
3. Tap the tab Favourites if not selected.
4. Tap on the desired support worker and that support worker will be removed from your favourites list.

Block a support worker

To block a support worker you can block from Jobs or Bookings:

1. Assuming you are viewing the support worker profile.
2. Tap ellipsis on top-right.
3. Tap Block Support Worker.

Unblock an existing support worker

To unblock a support worker:

1. Tap Settings in the navbar.
2. Tap Support Workers.
3. Tap the tab Blocked if not selected.
4. Tap Unblock on the desired support worker and that support worker will be unblocked from your blocked list.

View your transactions

To view your transactions:

1. Tap Settings in the navbar.
2. Tap Transactions.
3. By default, current calendar month transactions are displayed.
4. Optionally, you may navigate to past and future transactions by tapping on < for past dated transactions and > for future transactions.

Download an invoice

To view your transactions:

1. Tap Settings in the navbar.
2. Tap Transactions.
3. Tap desired transaction.
4. Tap Download Invoice and you will be asked to select the location where to save the file and the invoice will be downloaded in the PDF format.

Change your password

To change your password:

1. Tap Settings in the navbar.
2. Tap Change Password.
3. Enter your registered email address to get the one-time passcode (OTP).
4. Enter the code and tap Verify code. If you have not received the code tap Send new code.
5. Tap Continue.
6. Enter the new password and re-enter your password as confirmation.
7. Tap Continue.

Reset your password

To reset your password:

1. Tap Sign In in the welcome page.
2. Tap Forgot your password?
3. Enter your registered email address to get the one-time passcode (OTP).
4. Enter the code and tap Verify code. If you have not received the code tap Send new code.
5. Tap Continue.
6. Enter the new password and re-enter your password as confirmation.
7. Tap Continue.

Access your notifications

On the application main dashboard click on the bell icon on the top right corner to access the notifications